Job Description

New

First Response Advisor

About the role

First Response Advisor

Location: Newcastle

Salary: £22,250 per year
Hours: Shifts between, Monday to Friday, 9am – 7pm (1-hour unpaid lunch) 35 hours per week

We are working with a respected legal organisation in Newcastle that is seeking a First Response Advisor to join their client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience, particularly those with a legal background.

The role serves as the first point of contact for new clients, so professionalism, empathy, and excellent communication skills are essential.

Why Apply?

If you have a legal qualification or background, this role could be the ideal stepping stone or even experience in a strong customer service role. 

Key Responsibilities:

  • Answering a high volume of inbound calls and maintaining a rapid response time

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