Fitbit Customer Support Specialist with Danish and English - Work In Sofia

Mercier Consultancy MD is excited to offer the position of Fitbit Customer Support Specialist for individuals fluent in Danish and English, working in Sofia. Join our team and help customers get the most out of their Fitbit devices. In this vital role, you will provide comprehensive support to Danish-speaking clients, assisting them with inquiries related to their Fitbit products and ensuring an exceptional user experience.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients regarding Fitbit devices via phone, email, and chat.
• Assist customers with troubleshooting, account management, and product inquiries.
• Document customer interactions accurately and follow up on unresolved issues to ensure resolution.
• Collaborate with technical teams to escalate complex inquiries as needed.
• Stay updated on product features, new devices, and company policies to provide informed assistance.
• Partici...