Job Description
Overview
Client is seeking a Five9 Platform Administrator & Workforce Analyst to join our Ops
Enablement Team. This hybrid role (75% Platform Administration / 25% Workforce
Management) is essential to optimizing our contact center technology stack and supporting our
rapid growth. The ideal candidate will be a technical expert in Five9 platform administration with
complementary workforce management skills.
Responsibilities
Primary Responsibilities
Five9 Platform Administration (75%)
System Configuration & Management:
● Serve as the primary Five9 platform administrator, managing system configuration, user
setup, and permissions
● Configure and maintain call flows, IVRs, queues, campaigns, and routing strategies
● Manage integrations between Five9 and other business systems (CRM, ticketing,
● Implement and maintain security protocols, user access controls, and data governance
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