Five 9 Platform Administrator

Responsibilities

• Five9 Platform Administration (75%)
  • System Configuration & Management:
    • Serve as the primary Five9 platform administrator, managing system configuration, user setup, and permissions
    • Configure and maintain call flows, IVRs, queues, campaigns, and routing strategies
    • Manage integrations between Five9 and other business systems (CRM, ticketing, etc.)
    • Implement and maintain security protocols, user access controls, and data governance policies
    • Perform regular system health checks and proactive maintenance
  • Technical Operations & Optimization:
    • Monitor system performance, identify bottlenecks, and implement optimization strategies
    • Troubleshoot technical issues and coordinate with Five9 support for escalated problems
    • Manage system upgrades, feature rollouts, and change management processes
    • Develop and maintain technica...