Five 9 Platform Administrator

Overview

Client is seeking a Five9 Platform Administrator & Workforce Analyst to join our OpsEnablement Team. This hybrid role (75% Platform Administration / 25% WorkforceManagement) is essential to optimizing our contact center technology stack and supporting our rapid growth. The ideal candidate will be a technical expert in Five9 platform administration with complementary workforce management skills.

Responsibilities

• Primary Responsibilities Five9 Platform Administration (75%)
  • System Configuration & Management: Serve as the primary Five9 platform administrator, managing system configuration, user setup, and permissions
  • Configure and maintain call flows, IVRs, queues, campaigns, and routing strategies
  • Manage integrations between Five9 and other business systems (CRM, ticketing, etc.)
  • Implement and maintain security protocols, user access controls, and data governance policies
  • Perform regu...