Fixed Base Management Analyst at Telecel Ghana

Role purpose:

The Base Management Analyst is the role that ideates and drives initiatives and actions that drive high performance on all customer retention, churn and loyalty KPIs for the Telecel Fixed Business. The key objective of the role is to increase customer retention and loyalty as well as to reduce churn through the efficient and innovative application of resources, including stakeholder relationships.

The role will be heavily involved in the development and execution of insights-led CVM campaigns and propositions that will keep Telecel Fixed services ahead of competition in terms on value for money and subscriber preference. Pre- and post-launch analysis and continuous review of CVM campaigns and channels reside with this role.

Develop and maintain dashboards for monitoring performance on subscribers, with key emphasis on subscriber base performance which can be distributed to a variety of stakeholder groups – including senior management, the F...