Flight Centre - Product Owner, Global CRM - Toronto, Canada

Product Owner, Global CRM – Flight Centre

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers.

About The Opportunity

The primary purpose of this role is to lead the strategic development and optimization of the Global CRM platform (mainly based on Salesforce) with a strong focus on process modernization, technological innovation, and AI‑enabled solutions. As Product Owner you will collaborate with global leadership, process owners, platform users, and the product team to formulate and help prioritize a strategic roadmap that enhances user experience, productivity and efficiency across the organization, with particular focus on Sales Cloud capabilities and functionality.

Key Responsibilities

• Partner with global business stakeholders to define and implement a vision for the Global CRM Salesforce platform
• Identify and integrate AI...