Job Description
Location: Singapore (remote-first)
Type: Full-time
About Fly Fairly
Fly Fairly is a fast-growing, payments-first flights startup based in Singapore. We are building a modern OTA where great customer experience is a core product feature, not a cost centre.
The role
This is a hands-on, player-coach role. You will lead our frontline flight support function day to day, help unblock complex after-sales cases, and set the standard for how we communicate with customers. You will also help tighten our processes, QA, and escalation playbooks as we scale.
If you are strong on flights after-sales and enjoy coaching others while still being close to the work, this is for you.
What you will do
- Lead a small remote team covering chat and email, keeping SLA, quality, and customer outcomes on track.
- Take ownership of complex cases and escalations (refunds, schedule changes, disruptions, fare rules, ticketing issues).
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