Job Description
Our Private Shopping team is now looking for a Client Experience Floor Manager to lead the delivery of exceptional, personalised service for some of Harrods most valued clients. This is a rare opportunity to help shape the experience in our world-class Private Shopping Penthouse, ensuring our ultra high-net-worth clients receive nothing short of excellence at every touchpoint.
About the Role
As the Client Experience Floor Manager, you will be the operational heartbeat of our Private Shopping space overseeing the day-to-day running of the Penthouse and Private Service Suite (PSS) and ensuring every element is guest-ready. Whether supporting suite transitions, resolving service escalations or hosting clients alongside the front-of-house team, your presence will ensure a flawless, luxurious environment.
You will work closely with the Assistant Managers for both hospitality and FOH, taking a hands-on approach to service delivery while coaching...
About the Role
As the Client Experience Floor Manager, you will be the operational heartbeat of our Private Shopping space overseeing the day-to-day running of the Penthouse and Private Service Suite (PSS) and ensuring every element is guest-ready. Whether supporting suite transitions, resolving service escalations or hosting clients alongside the front-of-house team, your presence will ensure a flawless, luxurious environment.
You will work closely with the Assistant Managers for both hospitality and FOH, taking a hands-on approach to service delivery while coaching...
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