Floor Manager

Title: Retail Floor Manager

Location: Mumbai, Navi Mumbai & Thane

Experience: 3 + years experience in retail industry

Salary: Up to 40 K per month

Mandatory Industry: Need Candidates only from Retail, Hospitality or Hotel Industry

Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and

optimizing profit.

Job Description:

Retail Operation

Assist the store manager in running smooth operations within the defined policies and

guidelines of the company, ensuring 100% customer satisfaction at all times.

Interact with every single customer, understand their requirement, and recommend the best

possible product by showcasing salesmanship.

Gather customer feedback and inform to the relevant authorities to improve customer

service.

Reporting and fixing all the maintenance issues that impact the customer experience.

Assist the store manager with the timely submission of all reports.

Accountable for Inventory handling and minimizing the stock variance.

Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the

industry standard.

Meeting the targets as set by the company by adhering to the company's rules and

regulations.

Maintain security controls- cash, keys, alarms, and stock.

Adhering to the visual merchandising protocols set by the company

Team Management

Ensure that the staff is fully updated and trained on product knowledge, Schemes and

customer service expectations.

Supervise all activities of staff to make sure the business is performing well in all areas

including sales, service, security, presentation, merchandising, stock control, effective

employee turnover.

Creating growth path for deserving, identified and eligible employees.