Floor Manager

Job Title: Floor Manager (FM)

Location : Bengaluru & Delhi
Position Type : Full-Time
Department : Retail Sales Operations
Reporting To : Store Manager

Role Summary

We are seeking a polished, dynamic, and performance-driven Floor Manager to lead front-end operations and elevate the customer experience at our luxury jewellery boutique. The Floor Manager will oversee daily floor operations, team productivity, visual merchandising, and client satisfaction—while driving category-wise sales performance in line with brand expectations.

Key Responsibilities

Sales & Floor Operations

• Supervise all floor-level sales activities and ensure smooth, customer-first operations.
• Drive a high-performance culture to meet and exceed daily, weekly, and monthly sales targets.
• Execute VM (visual merchandising) standards and ensure all displays reflect brand aesthetics and product storytelling.
• Ensure timely billing, delivery, and product handover procedures are followed with precision.
• Monitor product availability and coordinate with the back office for stock replenishment.

Team Management & Training

• Lead, train and mentor the Retail Sales Officers (RSOs), Greeters, and Support Staff on customer service, selling techniques, and product knowledge.
• Conduct daily team briefings on targets, floor updates, and sales strategy.
• Schedule week off roster, shifts and manage manpower effectively across peak and non-peak hours.
• Support Store Manager in conducting performance reviews and initiating development plans.

Customer Experience & Escalation Handling

• Ensure every customer interaction reflects luxury service standards.
• Act as the escalation point for complex client requests, exchanges, or service issues.
• Manage customer feedback and coordinate with the Store Manager for resolution or further escalation.

Inventory & Loss Prevention

• Monitor and verify daily stock movement—opening, closing, transfers, and discrepancies.
• Ensure all stock is properly tagged, secured, and stored.
• Maintain locker protocol at the end of the day and report any variances to the Store Manager.

Qualifications & Requirements

• Bachelor’s degree in Business, Retail, or a related field preferred
• 3–5 years of relevant experience in a luxury retail environment, preferably jewellery or high-end fashion
• Strong leadership and team handling skills
• Excellent communication skills—fluency in English and local language (Kannada, Telegu and Tamil for Bengaluru / Hindi and Panjabi for Delhi)
• Well-versed in POS systems and inventory software
• Ability to work flexible shifts, including weekends and public holidays

Personal Attributes

• Well-groomed, confident, and articulate
• High level of integrity and accountability
• Strong business acumen and client-centric thinking
• Grace under pressure and solution-oriented mindset
• Passion for luxury, design, and customer excellence

Why Join Us?

• Be part of luxury jewellery brand redefining elegance and craftsmanship
• Work in a premium retail environment with industry-best practices
• Access structured growth, performance bonuses, and L&D opportunities