Job Description

Areas of Responsibility:

Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:

  • Communicates and demonstrates ‘Yes I Can’ service to other employees.
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
  • Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.
  • Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% guest Satisfaction Guarantee.
  • Performs other duties as required to provide ‘Yes I Can’ genuine hospitality.

    • Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

  • Presents menus, suggests cocktails and/or daily specials.
  • Exhibits knowledge of all items on the menu and wine list.
  • Takes or...

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