Job Description

Forecasting Lead – Workforce Analysis
 

Are you looking for a new opportunity to lead a Forecasting Team?

Our Contact Centre Workforce Analysis team ensures we have the right people, in the right place, at the right time. We are seeking an innovative and results-driven Forecasting Lead to drive workforce planning and forecasting initiatives.

Role Overview

As a Forecasting Lead – Workforce Analysis you will be responsible for determining accurate short to medium-term volume patterns in a 24/7 operation across multiple channels and work types. You will drive process improvement, automation, and analytical leadership, ensuring our business resources are aligned to support key performance standards, staffing levels, and employee work-life balance.

Job Responsibilities:

  • Lead Forecasting Model Development: Design, develop, and implement advanced models to predict contact centre volumes, staffing requirements, and service...

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