Foreign Exchange E-Trading Client Services Analyst

JOB DESCRIPTION

As a Foreign Exchange E-Trading Client Services member within the FX eTrading Middle Office (eTMO), you will be responsible for providing excellent customer service to all incoming client queries, working with the Front Office to enable clients to deal electronically, helping maintain our onboarding queues to meet SLAs determined by the business, and rapidly identifying and remediating any client issues/queries raised by Front Office, Middle Office, Back Office, and/or the client.

The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank's proprietary and multi-dealer electronic trading and payments platforms. This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading / payment needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in ...