Frankfinn - AGM Call Centre

Job Title :  AGM CALL CENTER

Function Call Centre

Job Responsibilities

• To look after 700 seats outbound call centre operations and deliver high productivity

through controlling, monitoring, analyzing & reviewing system.

• Determines call center operational strategies by conducting needs assessments,

performance reviews, capacity planning, and cost/benefit analyses; defining user

requirements; establishing technical specifications, and production, productivity, quality,

and customer-service standards; contributing information and analysis to organizational

strategic plans and reviews.

• Develops call center systems by developing customer interaction and voice response

systems, and voice networks; designing user interfaces; developing and executing u...