Fraud Analyst

Location - Malad

CTC upto - 5 LPA

Work from office only

Fraud Investigator Job Description

The Fraud Investigator role provides vital intervention and response to customers who are experiencing potential active fraud attempts on their funds across two main channels:

• Authorised card payment fraud
• Authorised faster payment fraud

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Client’s safe growth, and contribute to building a safer society. Fraud Investigators are crucial to the success of this mission.

You’ll play a key role by:

Fraud Investigators within our Prevent pillar work within unregulated but critical deadlines.

Key responsibilities include:

• Gathering evidence from flagged transaction data
• Use of values to investigate the nature of suspicious transactions with empathy and attention to detail over messages.
• Use of Client’s values to reassure and support customers through the process of identifying active fraud
• Independently make decisions on cases and release or block flagged transactions
• Collaboratively make decisions on cases and release or block flagged transactions
• Triaging cases
• Reviewing limit increase requests from customers
• Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
• Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their account
• Providing advice and support to victims of fraud on how they can protect themselves in the future
• Completing any post-investigation activity as required

Shifts & Week Offs:

• 9 Hours x 5 days a week - Rotational Shifts with 2 week offs

Other Skills :

• Strong verbal and written English communication
• Minimum of 6 months of experience working in Fraud Monitoring or AML
• Knowledge of Compliance : Transaction Monitoring, Fraud or AML
• Strong interpersonal, analytical, and communication (verbal and written) skills in English to speak to internal stakeholders and customers
• Experience working with Google Sheet, Google Doc, Excel, Word
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Ready to support in 24*7 environment
• Organized with a High level of attention to detail
• Typing speed: >=25 wpm with accuracy of 85%

Education

• Graduate/High School (UG)