Job Description
Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
- Analyze and decision transactions based on risk rules. Identify valid or fraudulent transactions.
- Must possess a high level of customer service with internal and external customers which includes answering incoming calls.
- High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.
- Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to their supervisor.
- Collect, review, analyze and solve moderately complex operational, systems-related, payments and/or customer issues.
- May analyze fraudulent account behavior/transactions to d...
- Analyze and decision transactions based on risk rules. Identify valid or fraudulent transactions.
- Must possess a high level of customer service with internal and external customers which includes answering incoming calls.
- High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.
- Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to their supervisor.
- Collect, review, analyze and solve moderately complex operational, systems-related, payments and/or customer issues.
- May analyze fraudulent account behavior/transactions to d...
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