Job Description
We are looking for dynamic and detail-oriented Fraud & Dispute Analysts to join Indias leading ITES company. The role involves handling fraud detection, chargeback processing, and dispute resolution for international clients. This is an excellent opportunity for candidates who have strong analytical skills, problem-solving abilities and want to build a career in the financial risk and fraud domain.
Key Responsibilities
- Analyze transactions to detect and prevent fraudulent activities.
- Monitor and investigate suspicious chargebacks and transaction disputes.
- Communicate with customers, merchants, and internal teams to resolve disputes in a timely manner.
- Process chargebacks in compliance with card network rules (Visa/MasterCard/Amex).
- Maintain accurate records of fraud cases, disputes, and resolutions.
- Prepare daily/weekly reports related to fraud trends and dispute volumes.
- Adhere to internal compliance ...
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