Fraud Operations Supervisor (Monee)

Overview

Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Fraud Supervisor will be responsible for overseeing the fraud prevention and detection activities related to user fraud transactions. The ideal applicant will be highly skilled in analysis, have a solid history in fraud management, and be able to function well in a dynamic setting with few automated processes. This position demands a hands-on approach to monitoring, examining, mitigating fraudulent activity, and managing a group of fraud analysts.

Responsibilities

• Drive continuous improvements in fraud processes and key performance indicators (KPIs) such as fraud rates, false positives, MO defense rates, and fraud savings. Strive to achieve an optimal balance between minimizing business loss and promoting growth
• Routinely test the effectiveness of existing fraud detection rules. Lead periodic calibration sessions, validate rule adjustment recommendation...