Job Description

Location: Amherst Center - Hybrid

Schedule: Full Time. Open Availability; (1) weekday OFF (Tues/Wed/Thur) and Working Sat or Sun.

Overview:

Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to digital and card exclusions and denied transactions. Responds to requests from internal departments for information required regarding investigations or disputes; may require outbound calls as well as email communications. Works to mitigate fraud loss and assist client base through critical decision making.

Primary Responsibilities:

  • Identify and/or address customer needs to incoming questions regarding digital and card exclusions.
  • Research and resolve customer issues related to web banking and card transactions in a timely and accurate manner. Make decisions regarding exclusion plac...

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