Freelance Quality & Team Manager (German speaking)

German Freelance Quality & Team Manager

Remote across Europe | Freelance

Are you looking for a flexible business model , a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment? For an international project, we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.

In this role, you will be responsible for the service quality and professional development of up to 25 freelance customer advisors , providing guidance, coaching and operational leadership.

Your responsibilities

• Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
• Ensure consistently high service quality, with a strong focus on customer satisfaction and professional expertise
• Analyse individual training needs and coordinate training activities (communication skills...