Job Description

German Freelance Quality & Team Manager

Remote across Europe | Freelance

Are you looking for a flexible business model , a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment? For an international project, we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.

In this role, you will be responsible for the service quality and professional development of up to 25 freelance customer advisors , providing guidance, coaching and operational leadership.

Your responsibilities
  • Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
  • Ensure consistently high service quality, with a strong focus on customer satisfaction and professional expertise
  • Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
  • Deliver online workshops and project onboarding sessions using a variety of training methodologies
  • Motivate and guide a fully remote team , promoting high quality standards
  • Act as the first operational point of contact for the team
  • Identify process improvement opportunities and report performance and results to the Operations Manager
What is offered
  • Freelance collaboration , fully remote across Europe (you can work between 10-90 hours per week, you decide how many).
  • Responsibility and autonomy from day one
  • A varied and challenging role with real impact on project success
  • High level of freedom and opportunity to actively contribute to growth
  • International, collaborative and performance-driven environment
  • Involvement in projects related to Future of Work, sustainability and modern work models
Requirements
  • Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service
  • Proven experience in leading and motivating remote teams
  • Fluent German and English (written and spoken)
  • Strong communication and coaching skills, with a constructive and development-focused approach
  • High quality standards, structured working style and strong attention to detail
  • Confidence working in cross-functional and intercultural environments
  • Professional, self-assured attitude with a collaborative mindset

If you are interested in a remote freelance role with responsibility, autonomy and long-term perspective, feel free to contact me for more information.

Marco Velenosi
Email:
Phone / WhatsApp:

#J-18808-Ljbffr

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