French Customer Support Agent

Work Model:
On-site (Braga)

Role Overview

We are looking for
French-speaking Customer Support Agents
to join a growing support team working with international clients and digital service platforms.

This role is ideal for customer-focused professionals who enjoy problem-solving, communication, and working in a fast-paced environment.

Main Responsibilities

• Provide customer support via chat, email, and phone
• Assist users with platform navigation, account-related questions, and general service inquiries
• Deliver pre- and post-service support across digital products and tools
• Troubleshoot and resolve technical or operational issues
• Communicate solutions and updates clearly and professionally
• Identify opportunities to improve customer experience and service efficiency
• Collect customer feedback and share insights with internal teams

Candidate Profile

• Fluent French...