French Servicedesk Analyst

Overview

Join to apply for the French Servicedesk Analyst role at J&M Group.

Responsibilities

• Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)
• Very good knowledge on VPN concepts and working experience in VPN troubleshooting
• Working experience in Internet troubleshooting and wireless routers
• Knowledge on active directory, domain controllers and good exposure to active directory concepts
• Working experience in password reset tools and self
• Troubleshooting experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)
• Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment

Technical Skills

• Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)
• Very good knowledge on VPN concepts and working experience in VPN t...