Job Description

Patrique Mercier Recruitment FR is a prestigious recruitment agency dedicated to connecting talented professionals with excellent career opportunities throughout Greece. We are currently looking for a French Speaking Customer Experience Representative to join our motivated team. In this essential role, you will be responsible for ensuring that our French-speaking customers receive top-notch service and support, enhancing their overall experience with our company.


Responsibilities

  • Serve as the primary contact for French-speaking customers, providing assistance via phone, email, and chat.
  • Address inquiries, resolve issues, and deliver comprehensive information about our products and services.
  • Maintain detailed records of customer interactions and feedback in our CRM system.
  • Collaborate with various departments to enhance customer service processes based on customer insights.
  • Stay informed about product offerings and company policies to ensure accurate and helpful responses.
  • Participate in team meetings to share insights and strategies for improving customer satisfaction.
  • Support the training and onboarding of new employees by sharing expertise and best practices.

Requirements

  • Fluency in French and English, with excellent written and verbal communication skills.
  • Previous experience in customer service or a related field is preferred.
  • Strong problem-solving skills and a customer-centric mindset.
  • Able to engage effectively with customers from diverse backgrounds.
  • Familiarity with CRM software and customer support applications.
  • Excellent organizational skills and attention to detail.
  • A collaborative spirit with a positive attitude and a commitment to delivering outstanding customer service.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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