Job Description

Patrique Mercier Recruitment FR is pleased to announce an opening for a French Speaking End User Support Specialist. This role is perfect for individuals who are passionate about technology and dedicated to providing exceptional customer service. As a French Speaking End User Support Specialist, you will assist French-speaking clients by addressing their technical issues and ensuring a smooth user experience.


Responsibilities

  • Deliver outstanding support to end users in French through various channels, including phone, email, and chat.
  • Identify, diagnose, and resolve a variety of technical issues related to hardware, software, and network functionalities.
  • Provide training and guidance to users on effectively utilizing different applications and systems.
  • Accurately document all interactions and resolutions in the support ticketing system.
  • Collaborate with technical teams to escalate complex issues and contribute suggestions for improving support processes.
  • Follow up with users to ensure that their issues have been resolved to their satisfaction.
  • Stay informed about new technologies and updates to continuously enhance service delivery.

Requirements

  • Fluency in French and English is required, with strong communication skills in both written and spoken forms.
  • Experience in end user support or a similar customer service role is preferred.
  • Strong analytical and troubleshooting skills with the ability to solve technical challenges effectively.
  • Excellent customer service orientation and a proactive approach to helping users.
  • Familiarity with support ticketing systems and remote support tools is advantageous.
  • Able to manage multiple tasks and work autonomously in a dynamic environment.
  • A passion for technology and a commitment to continuous professional development.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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