Job Description

Patrique Mercier Recruitment FR is looking for a talented French Speaking Marketplace Customer Representative to join our dedicated customer service team. In this role, you will be essential in providing high-quality support to our French-speaking customers, ensuring they have a seamless experience on our marketplace.


Responsibilities

  • Act as the primary point of contact for French-speaking customers via phone, email, and live chat, providing exceptional service and support.
  • Assist customers in navigating the marketplace, addressing their inquiries about products, prices, and order statuses.
  • Effectively resolve any customer complaints and issues, prioritizing customer satisfaction in all interactions.
  • Maintain accurate records of customer interactions in our CRM system for tracking and report generation.
  • Collaborate with other departments to share insights and feedback from customers to improve service delivery.
  • Stay updated on marketplace developments, promotional offers, and product information to provide timely assistance to customers.
  • Contribute to team meetings and training sessions, fostering a collaborative and positive work environment.

Requirements

  • Fluency in French and English, with exceptional communication skills in both languages.
  • Previous experience in customer service or a related field is preferred.
  • Strong problem-solving skills with a focus on delivering excellent customer service.
  • Comfortable using CRM software and other digital tools for efficient communication.
  • Excellent organizational skills and attention to detail.
  • A self-motivated individual who can work independently and collaboratively with a team.
  • Positive demeanor and enthusiasm for enhancing customer experiences.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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