French-Speaking Member Services Representative

Overview

We are looking for a personable and solution-driven French-speaking Member Services Representative to join our growing team in Barcelona . You will play a key role in ensuring an outstanding experience for our French-speaking members by assisting with inquiries, resolving issues, and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.

Responsibilities

• Serve as the first point of contact for French-speaking members via phone, email, and chat.
• Handle member inquiries, feedback, and complaints in a professional and timely manner.
• Provide clear and accurate information regarding services, memberships, billing, and policies.
• Ensure a high level of member satisfaction by delivering personalized support and proactive communication.
• Document interactions accurately in the CRM system and follow up on outst...