Job Description
Workster partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their their team in Portugal, fully remote from anywhere.
Your Role
- Provide technical support in French (for customers) and English (for developers) via chat and voice channels
- Troubleshoot and resolve product-related issues using MySQL
- Collaborate with team members and escalate complex issues to the development team when necessary
- Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
- Act as a bridge between customers and developers, communicating technical details clearly and effectively.
Your Qualifications
- Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
- Strong understanding of MySQL
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