Front Desk Agent

We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.

• Create, modify, and manage guest reservations with accuracy and attention to detail
• Handle group booking inquiries and coordinate group check-ins and check-outs
• Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
• Anticipate guest needs and respond promptly to requests with a solution-oriented approach
• Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
• Manage mu...