Front Desk Agent

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Job Duties:

Maintain an inventory of vacancies, reservations and room assignments

Register arriving guests and assign rooms

Provide an amazing first impression for guests and upsell rooms if possible

Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available and respond to guests' complaints

Offer additional accessories and items for purchase so guests know where to buy things they will need during their stay

Escalate issues to supervisor or manager to ensure guest satisfaction

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Present statements of charges to departing guests and receive payment

Other duties that apply

Requirements

Job Requirements:

Previous front desk experience at a resort is an asse...