Job Description
**Job Title:** Front Desk Agent / Customer Service Representative
**Location:** Carolina / Isla Verde, Puerto Rico
**Pay Rate:** $11.00 per hour
**Job Description:**
We are currently seeking a friendly, professional, and customer-focused **Front Desk Agent / Customer Service Representative** to join our team in the Carolina/Isla Verde area. This position is responsible for delivering excellent guest service while performing front desk and administrative duties in a fast-paced hospitality environment.
**Key Responsibilities:**
+ Greet and assist guests in a courteous and professional manner
+ Perform check-in and check-out procedures efficiently
+ Answer phone calls, emails, and guest inquiries
+ Handle reservations, payments, and basic cash transactions
+ Resolve guest concerns promptly and professionally
+ Maintain accurate guest records and follow established procedures
+ Coordinate with housekeeping and other departments as needed
+ Uphold company policies and hospitality service standards
**Requirements:**
+ Fully bilingual (English and Spanish required)
+ Availability to work rotating shifts, including weekends and holidays
+ Previous customer service experience required
+ Hotel or hospitality experience strongly preferred
+ Strong communication and interpersonal skills
+ Ability to multitask and work effectively in a fast-paced environment
+ Basic computer skills
**We Offer:**
+ Competitive hourly rate of $11.00
+ Professional work environment
+ Opportunity to gain experience in the hospitality industry
Qualified candidates are encouraged to apply and join a customer-service-driven team.
**Pay Details:** $10.50 to $11.00 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Location:** Carolina / Isla Verde, Puerto Rico
**Pay Rate:** $11.00 per hour
**Job Description:**
We are currently seeking a friendly, professional, and customer-focused **Front Desk Agent / Customer Service Representative** to join our team in the Carolina/Isla Verde area. This position is responsible for delivering excellent guest service while performing front desk and administrative duties in a fast-paced hospitality environment.
**Key Responsibilities:**
+ Greet and assist guests in a courteous and professional manner
+ Perform check-in and check-out procedures efficiently
+ Answer phone calls, emails, and guest inquiries
+ Handle reservations, payments, and basic cash transactions
+ Resolve guest concerns promptly and professionally
+ Maintain accurate guest records and follow established procedures
+ Coordinate with housekeeping and other departments as needed
+ Uphold company policies and hospitality service standards
**Requirements:**
+ Fully bilingual (English and Spanish required)
+ Availability to work rotating shifts, including weekends and holidays
+ Previous customer service experience required
+ Hotel or hospitality experience strongly preferred
+ Strong communication and interpersonal skills
+ Ability to multitask and work effectively in a fast-paced environment
+ Basic computer skills
**We Offer:**
+ Competitive hourly rate of $11.00
+ Professional work environment
+ Opportunity to gain experience in the hospitality industry
Qualified candidates are encouraged to apply and join a customer-service-driven team.
**Pay Details:** $10.50 to $11.00 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
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