Front Desk Agent

JOB SUMMARY & DESCRIPTION

Front Desk agent is working in the front line and always having a direct contact with guest. Responsible to welcome the guest upon arrival and implement welcome experience (check-in) and farewell experience (check-out) including all cashiering and billing process. Front Desk Agent is required to be always attentive to all guest requirements, proactively anticipate guest needs and act accordingly showing genuine care. Handle guest requests with coordination with other departments as well as handle any arise issues or complains according to brand standard policies and procedures, report it direct supervisor as well as reporting any incident, injury or suspicious behaviour immediately.

Consistently seek for guests feedback to ensure full satisfactions, and support in promoting Hotel outlets and promotions.

Work as team player to achieve departmental common goals, save and reduce cost and increase revenue.

Process all check-in, check...