Front Desk Agent

Responsibilities:

• Guest Services: Greet guests warmly, provide a positive first impression, and assist with requests throughout their stay.
• Reservations & Check-in/out: Register guests, assign rooms, manage check-in and check-out procedures efficiently, and handle key distribution.
• Communication: Answer phone calls, respond to guest inquiries, and act as a liaison between guests and other hotel departments (e.g., housekeeping, maintenance).
• Financial Transactions: Process payments, handle cash and credit card transactions, verify payment methods, and reconcile the cash drawer.
• Problem Resolution: Handle and resolve guest complaints and issues promptly an...