Job Description





JOB DESCRIPTION

POSITION: Front Desk Agent DEPARTMENT: Front Desk

REPORTS TO:  Front Office Manager

Job Summary: As a Front Desk Agent at The Villa Casa Casuarina, the iconic former Versace Mansion, you will be the welcoming face and first point of contact for our distinguished guests. This unique property blends luxury, history, and world-class hospitality. Your role is to provide exceptional service that reflects the grandeur and elegance of this historic estate while ensuring guests enjoy a seamless and memorable experience.

Key Responsibilities:
  • Greet guests warmly upon arrival and assist with check-in/check-out procedures
  • Manage check-in and check-out processes efficiently using our property management system
  • Assist guests with reservations, inquiries, and special requests, showcasing knowledge of the mansion’s rich history and exclusive amenities
  • Respond prom...

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