Job Description
Responsibilities
- The Warmest Welcome: Greet guests as they arrive at our historic Garden Street home, handling check-ins and check-outs with a smooth, friendly, and professional touch.
- Curated Concierge: Share your insider knowledge of Harvard Square-from the best flat white at Bluestone Lane to the latest show at the American Repertory Theater.
- Property Ambassador: Maintain the cozy, high-end atmosphere of our lower-level lounge and garden patios, ensuring refreshments are stocked, and the space feels inviting.
- Communication Hub: Handle reservations, phone inquiries, and emails with a clear, helpful, and boutique-style tone.
- Liaison extraordinaire: Work closely with our housekeeping and maintenance teams to ensure every room is perfect before a guest ever turns the key.
- Guest Delight: Proactively anticipate guest needs-whether it's extra pillows for a fireplace suite or a taxi fo...
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