Job Description
Job Description
- To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
- Provide effective, fast service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Answer incoming calls
- Monitor for special rates and billing arrangements
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
- Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
- Ensure front desk is stocked with essential materials
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Pass on any guest comments to Assistant Front Office Manager/Manager on Duty...
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