Front Desk Agent

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests


• Confirm phone and online reservations


• Respond to guest needs, requests, and complaints


• Collect payment from departing guests


• Keep records of occupied rooms and guests


• Communicate pertinent guest information to designated departments

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields


• Ability to build rapport with guests


• Strong organizational skills


• Excellent written and verbal communication skills