Job Description
Summary
POSITION SUMMARY Responsible for providing excellent customer service and scheduling patient appointments according to Therapy Services protocols. RESPONSIBILITIES AND ACCOUNTABILITIES Customer Service/Registration: Greets patients in a prompt, polite and helpful manner. Directs patients within clinic and communicates with clinical staff as needed. Answers patient questions and responds professionally to patient concerns, i.e., pleasant tone of voice, smile, use courteous language, etc. Accurately and efficiently checks patients in and updating status in EHR. Collects patient demographic and insurance information and accurately updates patient record including photocopying or scanning insurance cards. Performs medical reception duties as needed including answering telephones, screening calls, taking messages, pulling patient information, and maintaining waiting area cleanliness. Copies return to work or physical therapy docume...
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