Job Description

Front Desk-Night Audit

JOB SUMMARY

Responsible for overseeing front desk duties during the night shift that include responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Audit, balance, and report on the various areas of the hotel to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed.

CORE RESPONSIBILITIES

  • Responsible for running all overnight duties at the Front Desk.
  • Complete Night Audit procedures which include reporting, managing, and updating all official documentation pertaining to the role, balancing accounts from the day shift, and completing tasks to set hotel staff up for success the following day.
  • Audit, balance, post, and ...

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