Front Desk Receptionist

Front Desk Receptionist (Full-Time) Plano, Texas Company Overview Stratton Amenities is a hospitality company providing professional front desk and receptionist services to upscale residential communities. We focus on delivering a welcoming, organized, and service-oriented front desk experience that supports residents, guests, and property management teams. Position Summary We are seeking a reliable, polished, and customer-focused Front Desk Receptionist to support a luxury residential community in Plano. This full-time role is ideal for someone who enjoys being the first point of contact, takes pride in organization and presentation, and understands the importance of professionalism in a front-facing environment. This position requires the ability to work weekends and holidays. What We Offer Competitive hourly pay Full-time, stable schedule Professional and supportive work environment Opportunity to gain experience in residential hospitality Position Requirements Excellent verbal and written communication skills Strong customer service and interpersonal skills Professional demeanor and appearance High attention to detail and accuracy Ability to remain calm and courteous under pressure Strong sense of reliability and accountability Ability to handle multiple tasks efficiently Basic computer skills and comfort using scheduling or logging systems Ability to maintain confidentiality and discretion Must be able to work weekends and holidays Key Responsibilities Greet residents and guests in a courteous and professional manner Serve as the primary point of contact at the front desk Answer and direct phone calls with proper etiquette Manage visitor access and maintain accurate logs Accept, log, and distribute resident packages and deliveries Provide general information and assist with basic requests Monitor lobby activity and notify management of any concerns Maintain a clean, organized, and professional front desk area Communicate effectively with property staff and management Experience Requirements Previous experience in a receptionist, front desk, or customer service role preferred Experience in residential, office, hotel, or hospitality environments is a plus Equal Opportunity Statement Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful and professional workplace.
High school diploma or equivalent required Additional coursework or training in hospitality or customer service preferred

Customer service and hospitality excellence Front desk operations and concierge services Professional verbal and written communication Guest relations and problem resolution Time management and multitasking Attention to detail and accuracy Professional phone etiquette Package management and logging Confidentiality and discretion Calm decision-making under pressure