Job Description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.



 




ESSENTIAL DUTIES & RESPONSIBILITIES:



 



Front Desk Customer Service 




  • Ensures that guests and members are warmly greeted and promptly assisted

  • Ensures incoming calls are answered in a professional and efficient manner 

  • Ensures proper member check-in procedures are followed

  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve

  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations

  • Immediately reports or escalates to management any unsafe conditions or emergency situations

 



Club Operations and Administration 



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