Front Desk

• Manage and facilitate communications with external
  stakeholders such as referral agencies, community partners, and the
  general public
• Provide timely and appropriate response to
  clients with mental health concerns, including in crisis situations via
  phone and email
• Preliminary assessment for service suitability and link up with service delivery for online enquirers and referrals
• Facilitate internal service linkage in collaboration with team leads
• Provide
  administrative support for clients receiving services such as sending
  zoom links, preparing timesheets or process official documents for
  signature
• Ensure accurate documentation and update on the online Case Management System
• Data reporting including ED report data and grant maker reports
• System administration where required
• Coordinate rostering / scheduling including annual office closures, after-hours work schedule and staff cover
• Coordinate team meetings
• Coordinate use of office resources such as Zoom license
• Manage office inventory and purchases

Requirements And Skills

• Experience as front desk representative or relevant position
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Highly dependable
• Work well as a team
• Work from office at least 3 days a week
• Able to perform evening or Saturday shift once a month