Front Desk Supervisor

Position Overview

To ensure smooth operation of the Front Office operation by assisting the Front Office Manager, Front Office Assistant Manager and the front-line staff wherever needed. Must provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work all shifts and weekends if needed; must be able to deal calmly and professionally with the public and staff in any and all crisis situations.

Education And Experience

• Must have minimum 1 year experience in full service hotel.
• Must have basic computer skills: Microsoft Word, Excel, Internet and OPERA Clouds system.
• Knowledge of the area and surrounding attractions.
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, cl...