Job Description

Description

Position Overview: Oversee the daily operations of the front desk. Supervising front desk agents, managing reservations, and resolving guest concerns. Ensuring standards of service are maintained while delivering outstanding hospitality.

Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide clear direction to front office staff, assigning work and instructing agents in details of work.
  • Serve as role model for front office staff. Resolve guest issues and complications by researching the situation and determining the most effective solution.
  • Provide guidance and support to front desk agents, fostering a positive and collaborative work environment.
  • Train new front desk staff on hotel policies, procedures, and service standards.
  • Conduct ongoing training sessions to enhance the skills and knowle...

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