Front Office Agent F/M/X

Position Overview

Our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.

Main Activities

Administering all Front Office operations such as guests’ welcome (arrivals/departures), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the department’s SOPs.

• Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns.
• Managing inbound and outbound e-mails and administrative work.
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge.
• A...