Front Office Agent

Core Concept

A Front Office Agent is a hospitality professional responsible for managing all guest interactions at the front desk of a hotel, resort, or other accommodation property. They are the first and last point of contact, directly shaping the guest's experience from check-in to check-out.

Primary Responsibilities

1. Guest Services & Interaction:

• Check-in: Welcome arriving guests, verify reservations, assign rooms, explain hotel amenities, and process payment methods.
• Check-out: Efficiently handle departures, settle final bills, process refunds, and solicit feedback.
• Concierge Services: Provide information, directions, and recommendations for local attractions, restaurants, and transportation. May assist with booking tours or reservations.
• Problem Resolution: Address and resolve guest complaints, concerns, or special requests promptly and professionally, often coordinating with other departments (Housekeeping, Mainten...