Job Description
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
·Achieve positive outcomes from Guest queries in a timely and efficient manner
·Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
·Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
·Demonstrate a high level of customer service at all ti...
**What will I be doing?**
As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
·Achieve positive outcomes from Guest queries in a timely and efficient manner
·Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
·Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
·Demonstrate a high level of customer service at all ti...
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