Job Description

Weare recruiting talented

FrontOffice Agents/Concierge

tobe part of our team at our luxurious 5* boutique hotel inOia, Santorini for the 2026 season.

Job Summary

TheFront Office Agent / Concierge is the first point of contact for guests,responsible for providing exceptional service throughout their stay. This roleincludes managing check-ins and check-outs, handling guest inquiries andrequests, offering local information and personalized recommendations,coordinating with other hotel departments, and ensuring a seamless, memorableguest experience in line with 5-star standards.

Main Responsibilities

  • Welcome guests courteously and professionally, following luxury hospitality standards.
  • Respond to all guest requests via email, phone, or messaging service professionally and promptly.
  • Handle all guest check-in and check-out procedures accurately and efficiently.
  • Collect proper payment for room charges and incidentals.
  • Maintain comprehensive knowledge of hotel facilities, including room categories, restaurants, and the company’s yacht services.
  • Register and confirm guest information, including allergies and food preferences, and activate magnetic room keys.
  • Properly assign rooms to guests.
  • Inform guests of hotel amenities and services.
  • Promote and provide information about the company’s restaurants (Trinity and Avra) and make reservations, giving priority to in-house establishments.
  • Provide information and book tours and activities for guests, prioritizing the company’s services.
  • Collect A la carte breakfast orders for the next morning.
  • Charge transfers and extra services to guest rooms accurately.
  • Maintain a clean and organized workspace at all times.
  • Communicate with housekeeping, restaurant, bell staff, and maintenance departments as needed.
  • Hand over relevant information to the next shift verbally and via the logbook.
  • Resolve guest requests, complaints, or problems calmly and effectively.
  • Inform management immediately of any serious incidents.
  • Perform routine administrative tasks, such as sorting emails and filing documents.
  • Follow and comply with all hotel operating procedures.

    • Qualifications & Skills

  • Minimum 2 years experience in a Front Desk role in a 4–5 star hotel.
  • Degree in Hospitality / Tourism is an asset.
  • Excellent verbal and written communication skills in Greek and English; additional languages are an advantage.
  • Computer literate, including knowledge of Microsoft Office.
  • Familiarity with hotel PMS systems, especially Pylon, is an asset.
  • Ability to stay focused and calm under pressure.
  • Strong guest service orientation.
  • Professional appearance and positive attitude.

    • The Company Offers

  • Competitive salary with accommodation and meals provided.
  • Free Wi-Fi and laundry services.
  • Training on company standards, procedures, and systems.
  • Dynamic working environment with full support.
  • Opportunities for career growth and development.

    • Please send us your CV with a recent photo and
    any available references/recommendations.

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