Front Office Assistant

The Role:

Responsibilites:

• Greet and welcome visitors in a friendly and professional manner.
• Answer, screen, and forward incoming phone calls, ensuring proper call management.
• Assist with basic insurance-related tasks, such as documenting and tracking insurance policies and liaising with clients and insurance companies.
• Handle day-to-day administrative tasks like scheduling appointments, maintaining files, and managing correspondence.
• Ensure the reception area is clean, organized, and welcoming at all times.
• Provide information to clients and visitors about the companys services, including insurance-related queries.
• Coordinate and assist with insurance document preparation, follow-up on pending tasks, and ensure timely processing.
• Support other administrative functions as required by the team.

Ideal Profile:

Requirements

• Excellent communication skills, both written and verbal, with a strong command of English.
• Basic knowledge of insurance processes (preferred but not mandatory).
• Freshers or graduates are welcome to apply.
• Ability to work efficiently and manage time effectively.
• Proficient in MS Office (Word, Excel, Outlook).
• Pleasant personality with a strong sense of professionalism and customer service.
• Ability to multitask and handle different responsibilities simultaneously.
• Must be proactive and show initiative in completing assigned tasks.

Preferred Skills:

• Prior experience in a receptionist or customer service role is a plus.
• Basic understanding of insurance terminology and policies (desirable).

Benefits

• Career growth & learning opportunities
• Team-building & fun work culture
• Performance bonuses as per company policy

What's on Offer?

• Role involving team management opportunities